Account Manager USA (m/w/d) · for digital solutions in the industrial environment - Full remote

findIQ... ... is an early-stage, product-driven company where decisions are made quickly and ownership is real. You’ll partner closely with a thoughtful, structured, and deeply involved leader who values preparation, clear reasoning, and accountability - while giving you the autonomy to operate like a founder within your accounts.

First U.S. Hire | Industrial Manufacturing & AI

This is a rare opportunity to help build something from the ground up. As the first Account Manager in the U.S. at findIQ, you won’t just manage accounts - you’ll define how customer relationships are built, scaled, and measured in a new market. You’ll work with industrial manufacturing customers who are adopting AI to improve production, quality, and operational decision-making, and you’ll play a direct role in shaping how findIQ shows up in the U.S.

What awaits you

• Own the full customer lifecycle for U.S.-based industrial manufacturing accounts
• Serve as the primary strategic partner to customers, building trust from first deployment onward
• Translate complex manufacturing processes into clear, value-driven AI use cases
• Establish repeatable account management and customer success processes for the U.S. market
• Lead onboarding, adoption, business reviews, and renewal conversations
• Act as the voice of U.S. customers internally, influencing product priorities and roadmap decisions
• Identify expansion opportunities while managing risks proactively in an early-stage environment

Your mission

• You’ll be the first Account Manager in the U.S., with a blank canvas to build and improve
• You’ll help establish findiq’s customer playbook, best practices, and success metrics
• You’ll work with industrial manufacturing leaders solving real, high-impact operational problems
• You’ll represent an applied AI product that delivers measurable value, not experimentation for its own sake
• You’ll have direct access to leadership and product, with real influence on company direction
• You’ll thrive in a low-bureaucracy, high-ownership early-stage environment

What we expect

• Experience working with industrial manufacturing customers, ideally in operations, production, quality, or process-focused environments
• Background in Account Management, Customer Success, or solution-oriented roles within SaaS, industrial tech, or AI products
• Comfort operating in ambiguity - you enjoy building structure where none exists yet
• Strong communication skills with the ability to engage plant leaders, engineers, data teams, and executives
• Practical understanding of AI, analytics, or advanced software applied to real-world manufacturing problems
• High ownership mentality with the confidence to make decisions and learn quickly
• Entrepreneurial mindset - you think beyond your role and care deeply about outcomes

This is what sets the findIQ team apart:

If you’re excited by the idea of being the first U.S. Account Manager at an early-stage AI manufacturing company - and want to help define how customers succeed at scale - this role at findIQ offers uncommon impact, visibility, and growth.

What we offer

• An attractive salary: We offer fair remuneration with performance-related components.
• Trust: We give you what you need to become the best version of yourself.
• Flexible working: If you wish, your workplace can be predominantly remote, supplemented by occasional face-to-face appointments in Herford or at customer sites.
• A strong team: We work openly, appreciatively, and with genuine enthusiasm for what we are building together.
• Individual development: We give you the opportunity to grow professionally and personally - including through paid training, coaching, and personal learning time.
• Startup insights: You can expect close collaboration with and insights into the work of the founding team.

Additional benefits:

• Up to 1 month of "work from anywhere" (in an EU country).
• Workations and regular team events.
• Educational leave (voluntary).
• 30 days of vacation.
• Office pets (welcome by arrangement).
• Charging stations for electric cars (at the Herford location).
• Subsidies for further training and mobility.
• Family-friendly working hours.
• Diversity in action - be yourself. We are too.

About us

findIQ is an innovative and fast-growing technology company from Germany that sees itself as a quality leader in knowledge transfer in machine service. With a novel approach, findIQ succeeds in preserving the experiential knowledge of service technicians and processing it intelligently to support the future generation of service providers - quickly, scalably, and with an eye to the future. Join our team and help us shape the digital transformation of the industry!