Case Manager - Remote Intake Specialist
Veröffentlicht am
- Arbeitsort
- Centurion, Deutschland
Stellenbeschreibung
About the Role
Our client is seeking a meticulous and compassionate Remote Intake Specialist to serve as a Case Manager for new clients. In this fully remote position, you will be the first point of contact for individuals seeking support, conducting initial assessments, and guiding them through the intake process. Your role is vital in ensuring clients are accurately assessed, appropriately matched with services, and feel supported from the outset. This is an excellent opportunity for a detail-oriented professional who excels in client interaction and administrative management within a virtual environment, contributing to the efficient and effective delivery of our client's services.
Key Responsibilities
- Conduct comprehensive initial client assessments via secure video conferencing and phone calls.
- Gather necessary documentation and information for client case files.
- Determine client eligibility for various support programs and services.
- Accurately input and manage client data in the organization's CRM system.
- Provide information and referrals to appropriate internal and external resources.
- Ensure a positive and supportive experience for all new clients during the intake phase.
Requirements
- Bachelor's degree in Psychology, Social Work, Sociology, or a related field.
- Proven experience in case management or client intake, preferably in a remote setting.
- Excellent active listening, empathy, and communication skills.
- Proficiency with virtual collaboration tools (e.g., Zoom, Microsoft Teams) and case management software.
- Strong organizational skills and attention to detail in data management.
- Understanding of confidentiality and data protection principles.
Benefits
- Competitive annual salary with performance-based incentives.
- Fully remote work environment, offering maximum flexibility.
- Comprehensive health and wellness benefits package.
- Opportunities for professional growth and development in case management .
- A supportive and collaborative virtual team culture.