Catering Service Supervisor (Remote)

About the Role

Our client is seeking a dedicated and experienced Catering Service Supervisor to oversee their on-site operations in Mossel Bay. This role is essential for ensuring the highest standards of service delivery for all catered events and functions. You will lead and motivate a team of catering staff, manage service flow, and ensure client satisfaction from setup to breakdown. This is a hands‑on position requiring strong leadership qualities, exceptional interpersonal skills, and a commitment to excellence in a dynamic hospitality environment. You will be the face of the company during events, ensuring a seamless and positive experience for clients and their guests.

Key Responsibilities

• Supervise and direct catering staff during event setup, service, and breakdown.
• Ensure adherence to service standards, presentation guidelines, and hygiene protocols.
• Manage event timelines and coordinate with kitchen staff, event planners, and clients.
• Train and mentor new catering staff, providing ongoing performance feedback.
• Address and resolve any client or guest concerns promptly and professionally.
• Maintain inventory of service equipment and supplies, reporting any shortages or damages.

Requirements

• Previous experience as a Catering Supervisor, Team Lead, or similar role in the hospitality industry.
• Strong knowledge of catering service procedures and event management.
• Excellent leadership, communication, and problem-solving skills.
• Ability to work flexible hours, including evenings, weekends, and public holidays.
• Physical stamina to stand and be on your feet for extended periods.
• A commitment to delivering outstanding customer service.

Benefits

• Competitive annual salary and gratuities.
• Comprehensive medical aid and retirement fund options.
• Paid time off and annual leave allowance.
• Opportunities for career growth within the hospitality sector.
• A dynamic and team-oriented work environment.
• Staff meals provided during shifts.