Customer Service Agent - Multilingual German-Spanish (Full remote)

Das ist der Job

WHAT YOU BRING WITH YOU : High level of judgment, integrity and confidentiality.

Darum lohnt es sich

We are seeking a Customer Service Agent to reinforce our Customer Service team.

Known for providing personalised, friendly, and efficient support that exceeds expectations. -Proven Customer Service Experience: Strong background in customer-facing roles, demonstrating the ability to resolve issues effectively while maintaining a professional and positive attitude. -Quick Thinking & Problem-Solving: Comfortable making sound decisions in a fast-paced environment, with a proactive approach to identifying and addressing customer needs. -Strong Multitasking Abilities: Capable of managing multiple tasks and priorities simultaneously without compromising quality or attention to detail. -Tech-Savvy & Adaptable: Confident using a variety of digital tools and CRM systems, with the flexibility to quickly adapt to new technologies and processes. -Team Collaboration: A reliable and cooperative team player who contributes to a positive working environment and supports colleagues in achieving common goals. -Time Management & Organisation: Excellent organisational skills with the ability to prioritise effectively and meet deadlines under pressure. -Cultural Sensitivity: Able to interact respectfully and effectively with people from diverse cultural backgrounds, ensuring inclusive and thoughtful service delivery.

Spain, Germany, France, Italy, Portugal WHAT WE OFFER Flexibility timetable Join an awesome and passionate team Work in Finance - Precious metals Work from home START DATE: Summer/after summer Possible location: Spain, Germany, France, Italy, Portugal Multilingual Proficiency: Fluent in Spanish AND German, French and/or English language is a plus, enabling effective communication across diverse customer bases. - Exceptional Communication Skills: Able to engage in clear, empathetic, and impactful conversations, building trust and strong relationships with customers and colleagues alike. -Customer-centric Approach: Committed to delivering outstanding customer service by taking full ownership of enquiries through to resolution.

YOUR TASKS : - Respond to potential and existing customers through multiple channels (phone, email, chat room, social media, etc.). - Take responsibility for customers' problems and track the requests accurately and efficiently. - Manage orders from receipt to delivery. - Maintain accurate records and document customer service actions and discussions. - Maintain an orderly workflow according to priorities. - Be the point of contact for the onboarding of new customers. - Occasional translations or assistance to other services. - Bring in ideas to improve the customer service experience; your voice counts!

Start-up spirit. Positive attitude. Multitasking skills.