Customer Success Manager (Fully Remote)

• You will ensure customers fully realize the value of our products and services through proactive engagement.
• This high-impact role focuses on driving product adoption, retention, and expansion.
• A core aspect is delivering education and enablement initiatives to empower customers.

Responsibilities:

• Drive Adoption & Value Realization by proactively engaging with customers.
• Develop and maintain strong long-term relationships to drive satisfaction and retention.
• Deliver customized training programs, webinars, and power hour sessions.

Qualifications:

• Bachelor's degree and 3-5 years of experience in customer success or account management.
• 2+ years of experience in legal tech or fintech within SaaS environments.
• Proficiency in customer success software like Salesforce and Gainsight.

Elite

Elite is a trusted automation platform for law firm operations, delivering a cloud-native SaaS platform that unifies financial, invoice, time, and data management. The company has a global, diverse team and embraces an employee-centric, flexible work model.