Das ist der Job
This is a 12‑month fixed‑term contract with the possibility of extension.
Darum lohnt es sich
Welcome to HotDoc
Founded in Melbourne in 2012, HotDoc is Australia's largest patient engagement platform, with over 8 million app downloads. We work with 21,000+ practitioners across General Practice, Allied Health, Dental, Specialists and Optometry, and have helped over 13 million Australians book healthcare appointments.
We have ambitious goals to improve healthcare for everyone in Australia — and we're looking for extraordinary people to help us get there. About The Role
As a Customer Success Manager for our Enterprise & Mid‑Market customers, you'll own the post‑sales relationship for a high‑volume portfolio — driving value, adoption, retention and expansion.
You'll be commercially savvy, proactive and organised, comfortable influencing senior stakeholders, and motivated by hitting retention and upsell targets. What You'll Be Doing Own a portfolio of Mid‑Market customers and their renewal, retention and growth. Hit targets across NRR, revenue growth, churn and NPS.
Identify and pursue upsell and expansion opportunities. Run structured churn‑mitigation and Customer Success Plans. Be the voice of the customer, and a HotDoc product expert. Use AI to work smarter across your portfolio — uncovering account opportunities, meeting and SBR prep, and customer communication, so you spend more meaningful
