Customer Success Manager - (Remote - US)

Das ist der Job

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Additionally, you'll collaborate with cross-functional teams to influence the customer journey and provide valuable feedback on product offerings.

Accountabilities: • Manage a portfolio of 120+ customers, focusing on increasing product adoption and reducing churn • Engage with at-risk customers to drive product value, identify expansion opportunities, and improve customer satisfaction • Collaborate with the Launch and Support teams to deliver world-class customer service • Analyze customer data to inform interactions, develop strategic recommendations, and drive customer retention • Play a key role in identifying growth opportunities and helping to scale success across the customer base • Provide regular feedback to cross-functional teams, helping to shape the product and future offerings Requirements • 2+ years of experience in a Customer Success or Account Management role • Proven success in account management or full-cycle sales with a strong track record of achieving results • Experience with Customer Success tools such as Salesforce, Sales Loft, TalkDesk, Gong, Loom, and Metabase • Strong ability to interpret and leverage customer data to drive decisions • Excellent interpersonal skills and the ability to handle objections and de-escalate challenging conversations • Familiarity with industry trends, especially in the B2B2C and food/hospitality sectors, is a plus • Bonus: Experience working in a restaurant or hospitality environment Benefits • Competitive base salary ($80,000 - $90,000 USD) plus a generous pre-IPO equity package • 100% remote work with flexible hours • Unlimited PTO and extra fun perks • Comprehensive health coverage • A dynamic, fast-paced work environment with opportunities for personal and professional growth Seniority level • Seniority level Mid-Senior level Employment type • Employment type Full-time Job function • Job function Customer Service • Industries Non-profit Organizations and Primary and Secondary Education Referrals increase your chances of interviewing at Jobgether by 2x Get notified about new Customer Success Manager jobs in Canada.

Customer Success Manager - (Remote - US) Customer Success Manager - (Remote - US) Jobgether has ALL remote jobs globally. No more guesswork, application black holes, or recruiter ghosting in your job search. For one of our clients, we are looking for a Customer Success Manager, remotely from the United States or Canada.

In this role, you will manage a portfolio of 120+ customers, focusing on driving product adoption, delivering value, and preventing churn. You will work closely with at-risk customers, aiming to transform them into brand advocates and uncovering opportunities for growth.

Your success will be measured by key metrics, including revenue retention and customer engagement. Canada CA$60,000.00-CA$75,000.00 4 weeks ago (Canada) Sr.

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