Das ist der Job
If you're passionate about customer support, technology, and delivering great service, we'd love to hear from you.
Darum lohnt es sich
To support our growing international customer base, we're looking for a Customer Support & Success Specialist who enjoys solving problems, building trusted customer relationships, and making a real impact on the user experience.
Your mission Serve as the primary point of contact for our international customers, providing day‑to‑day support for our legal practice management solution, Amberlo.
Work closely with Product, Development, and other internal teams to ensure timely issu Short description
Shape exceptional customer experiences in Legal Tech At Septeo CNEE, we help law firms work smarter through our cloud‑based software Amberlo.
In this role, you'll be the go-to person for customer support, helping users resolve challenges, adopt new features, and get maximum value from our platform. While customer support is at the heart of the role, you'll also contribute to onboarding activities, customer success initiatives, and the continuous improvement of our products and services.
Your workplace / location: On‑site from one of our office in Germany or 100% remote within Germany. Investigate, troubleshoot, and resolve customer inquiries and complex issues, including 2nd‑level support cases. Analyse customer requirements and translate them into practical solutions and recommendations.
