Das ist der Job
Experience with content management systems and knowledge bases, Salesforce strongly preferred.
Darum lohnt es sich
Regularly audit internal and external Salesforce content for accuracy and relevance, partnering with the CX Enablement team to analyze user behavior and address content gaps. Translate process maps and workflows provided by CX Operations Specialists into clear, digestible guides for CX team members.
Cross-functional collaboration: Partner with Product and Marketing teams to stay current on feature rollouts, enhancements, and campaigns, ensuring CX teams are equipped with the most up-to-date resources and messaging. Work with the Legal team to secure necessary approvals for external‑facing content.
Deliver and manage internal communications for CX teams across communication channels. Create and refine CX content that aligns with Roadie’s voice and style, ensuring clarity, consistency, usability, and strong customer self-service outcomes.
Qualifications and culture: Bachelor's degree in English, Communication, Technical Writing or a related field. 2+ years of experience in technical writing or content development and creation. Roadie, a UPS company, is a logistics and delivery platform providing unmatched delivery coverage across 97% of U.S. households.
With a network of over 310,000 independent drivers, Roadie offers flexible delivery solutions a
