Das ist der Job
Aledade is seeking a strategic Director of Support Operations to lead the evolution of our support organization.
Darum lohnt es sich
Implement AI, automation, and self-service tools to absorb 2x-3x increase in volume while maintaining a lean and efficient team.
Executive Governance and Stakeholder Influence Strategic Storytelling: Able to transform complex topics into a persuasive narrative, effectively securing buy-in from senior leadership and cross-functional teams through clear verbal and written communication (memos, proposals, and executive-level slides).
The ideal candidate has a track record of leading complex support operations for a robust healthcare SaaS product and driving transformative, non-linear growth. The primary goal of this role is to architect a scalable, high-performance function that handles increasing volume through automation and technology rather than linear growth.
You will be a transformation leader, a subject matter expert in healthcare data, and an executive-ready communicator. Primary Duties: Strategic Transformation and Scalability Non-Linear Scaling: Design and execute roadmap to decouple ticket volume from headcount. Operational Architecture: Proactively identify and remove bottlenecks.
Move beyond management of ticket queues to building systems and KPIs required for long-term sustainability. Stakeholder Management and Partnership: Act as a strategic partner t
