Field Service Technician - Remote

Our client is seeking a dedicated Field Service Technician to join their expanding remote support team, serving clients across Midrand and the surrounding regions. This position is crucial for ensuring the seamless operation and maintenance of specialized equipment, primarily managed and troubleshot through advanced remote diagnostics and virtual support tools. You will be a key player in our client's innovative approach to technical support, providing expert assistance and problem resolution from a remote location, embodying efficiency and technical prowess in a fully remote operational framework.

Key Responsibilities

• Conduct remote diagnostics, troubleshooting, and repair of complex mechanical and electronic systems using specialized software.
• Provide timely and effective technical support to end-users via phone, email, and video conferencing.
• Maintain detailed records of all service requests, diagnostic findings, and resolutions in the company's CRM system.
• Collaborate with the engineering team to identify recurring issues and propose solutions for product improvement.
• Schedule and oversee remote updates and maintenance procedures to ensure optimal equipment performance.

Requirements

• Proven experience as a Field Service Technician or in a similar technical support role.
• Proficiency in diagnosing and repairing electromechanical equipment, with a strong understanding of networking and remote access technologies.
• Excellent communication skills , with the ability to explain technical issues clearly to non-technical users.
• Familiarity with remote monitoring and management (RMM) tools and diagnostic software.
• Ability to work independently and manage a remote schedule effectively.

Benefits

• Competitive annual salary commensurate with experience.
• Opportunity to work fully remotely, offering flexibility and work-life balance.
• Comprehensive health, dental, and vision insurance plans.
• Paid time off and company holidays.
• Access to cutting-edge remote diagnostic tools and continuous professional development programs.