Finance Customer Support (O2C) · Remote

About the role

As an AR Analyst, you will support the Revenue Accounting team by assisting in Collections for all sales assisted customers with a main focus to ensure query SLA is met. You will maintain and process all incoming queries for the client's fast-growing customer base, partnering with Finance, User Operations and Sales teams. The role is crucial to scaling the order-to-cash process globally.

Key responsibilities

• Support the global B2B Cash Collections & Order Management team and help drive continuous improvement
• Act as a subject matter expert and resolve tickets and tasks within the service level agreement with internal and external business partners through Asana & Zendesk
• Escalate disputes to Stakeholders if appropriate
• Develop continuous business process improvements, system enhancements, and enhance documentation and controls as needed for the team
• Assist with ad-hoc projects as required

About you

• 3+ years related experience in revenue operations or accounts receivable, preferably experience at a SaaS company
• Strong understanding of order-to-cash cycle and business processes
• Excellent organizational skills with the ability to prioritize tasks and various deadlines
• Strong aptitude and proficiency in Excel
• Excellent communication and organizational skills, both written and verbal
• Experience with Zendesk, Zuora, NetSuite and Salesforce a plus
• Desire to learn and grow in Revenue Accounting for a high growth business
• Ability to work in a fast paced operational environment