German-Speaking Client Support & Sales Expert · Remote (Portugal North Only)

Job Openings German-Speaking Client Support & Sales Expert | Remote (Portugal North Only)

About the job German-Speaking Client Support & Sales Expert | Remote (Portugal North Only)

German-Speaking Customer Service & Sales Agent | Remote (Portugal – North Only)

Are you passionate about travel and ready to help customers plan unforgettable cruise experiences? We’re hiring German-speaking Customer Service & Sales Agents for an exciting opportunity supporting a prestigious cruise line.

This is a remote position, but applicants must reside in the northern regions of Portugal — from Coimbra upwards. Candidates outside this area will not be considered. Please note that relocation packages are not provided.

Location: Remote in Portugal (Coimbra and north only)

Schedule:

• Monday to Friday: 08:00 – 18:00
• Saturday & Sunday: 08:00 – 17:00
• Occasionally: availability until 19:00 may be required

2 rotational days off per week

Assist customers via phone, email, and chat, providing detailed product knowledge and helping them book their dream cruise

Handle sales inquiries with confidence and professionalism

Guide clients through available packages, promotions, and upgrades

Resolve queries and ensure customer satisfaction throughout the booking process

Upsell services when appropriate to enhance the overall customer experience

Maintain accurate records of customer interactions and transactions

Required Profile:

Fluent in German (C1+) and proficient in English (B2+)

Experience in sales is mandatory – ideally in a customer-focused environment

Excellent communication and persuasion skills

Ability to work independently and manage a structured remote schedule

Resides in Coimbra or further north in Portugal (strict requirement)

Opportunity to work from the comfort of your home (regional restrictions apply)

Join a vibrant, international team in the travel and tourism industry

Career development and growth in a well-established global client environment