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Benefits
• Competitive graduate salary with potential for growth.
• Fully remote work opportunity, offering flexibility and convenience.
• Comprehensive training on IT systems and support best practices.
• Exposure to a variety of IT infrastructure and technologies.
• A supportive team culture that values problem-solving and continuous learning.
Our client is seeking a dedicated and technically proficient Graduate IT Support Specialist to join their IT department on a fully remote basis. This role is perfect for individuals passionate about technology, troubleshooting, and providing excellent user support.
You will be the first point of contact for technical issues, diagnosing and resolving hardware, software, and network problems for employees across the organization. As a remote specialist, you will utilize communication and remote support tools to ensure seamless IT operations and user satisfaction, contributing to a productive digital workplace.
Key Responsibilities
• Provide timely and effective technical support to end-users via phone, email, and remote access tools.
• Diagnose and resolve hardware, software, and network-related issues.
• Install, configure, and maintain computer hardware, software, systems, networks, printers, and scanners.
• Create and manage user accounts, permissions, and access rights.
• Document IT support requests, solutions, and procedures.
• Assist in managing IT inventory and asset tracking.
Requirements
• A degree or diploma in Information Technology, Computer Science, or a related field.
• Basic understanding of computer hardware, operating systems (Windows, macOS), and networking concepts.
• Familiarity with troubleshooting methodologies and help desk software.
• Excellent problem-solving and diagnostic skills.
• Strong customer service and communication skills, essential for remote interaction.
• Ability to work independently and manage workload effectively in a remote environment.
