Installation and Repair Technician (Remote)

About the Role

Our client is seeking a dedicated and technically proficient Installation and Repair Technician to join their fully remote team, supporting operations initially based in Durban . This role is pivotal in ensuring that client systems are correctly installed, maintained, and repaired, guaranteeing optimal functionality and client satisfaction. Although remote, you will manage on‑site installations and repairs as needed within designated service areas, coordinating effectively with clients and internal teams. This is an excellent opportunity for an independent technician who excels in problem‑solving, customer service, and working autonomously, contributing to the company's mission of delivering reliable technical solutions nationwide.

Key Responsibilities

• Perform installations of new equipment and systems, ensuring adherence to manufacturer specifications and client requirements.
• Diagnose and resolve hardware and software malfunctions, performing necessary repairs or replacements.
• Conduct routine maintenance and inspections to prevent potential issues and ensure system longevity.
• Provide on‑site technical assistance and support to customers, explaining technical procedures in an understandable manner.
• Manage service schedules and logistics efficiently to maximize productivity and minimize client disruption.
• Document all work performed, including troubleshooting steps, resolutions, and parts used, within the company's database.

Requirements

• Proven experience in technical installation, maintenance, and repair roles.
• Strong understanding of electrical, mechanical, and network systems.
• Ability to read and interpret technical diagrams, blueprints, and manuals.
• Excellent troubleshooting skills and a methodical approach to problem‑solving.
• Proficiency with common diagnostic tools and software.
• Exceptional customer service skills and the ability to work independently and manage time effectively in a remote setting.

Benefits

• Competitive salary package with performance incentives.
• Fully remote position with significant flexibility and autonomy.
• Company-provided tools, equipment, and potentially a service vehicle.
• Comprehensive medical and dental insurance plans.
• Opportunities for specialized training and professional certification.