IT O&L System Lead | Pharma (100% remote from Spain or Portugal)
Veröffentlicht am
- Arbeitsort
- Madrid, Deutschland
Stellenbeschreibung
We are looking for an IT O&L System Lead to ensure the operational excellence, stability, and compliance of a group of systems and applications within a global IT environment.
In this role, you will oversee day-to-day system operations, ensuring compliance with IT standards and coordinating activities across business and IT teams. You will combine IT Service Management practices with a solid technical understanding of infrastructure, cloud, databases, networking, and data platforms, while supporting system transitions, enhancements, and lifecycle management.
TASKS & RESPONSIBILITIES :
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Monitor SLAs, access and identity controls, audit trails, and other operational requirements.
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Ensure operational compliance and maintain the required system documentation.
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Coordinate backup, recovery, disaster recovery testing, and infrastructure patching activities.
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Manage incidents, problems, and changes throughout the system lifecycle.
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Implement small software enhancements and configuration changes.
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Coordinate software management and system-related activities across IT and business teams.
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Collect, assess, and process demands from business users.
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Work with Infrastructure teams on system remediation, migration, replacement, and decommissioning.
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Coordinate system archiving and retirement activities.
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Support the onboarding of systems from functional areas into the EOC.
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Oversee knowledge transfer, shadowing, and reverse-shadowing during system transitions.
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Communicate transition progress and results to the EOC reporting team.
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Contribute to continuous improvement and operational excellence across assigned systems.
SKILLS :
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2 years of experience as a System Lead or in a similar IT operations/support role.
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Solid understanding of IT infrastructure, including databases, servers, cloud platforms, and networking.
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Knowledge of IT Service Management and ITIL principles; ITIL v3/v4 Fundamentals certification.
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Working knowledge of AWS services such as Glue, PySpark, Lambda, S3, SNS, Step Functions, and Airflow.
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Knowledge of data transformation and modelling using Snowflake and dbt.
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Advanced Python and SQL skills.
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Knowledge of Infrastructure as Code, particularly AWS CDK or CloudFormation.
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Understanding of CI/CD tools such as Jenkins, AWS CodePipeline, and AWS CodeBuild.
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Familiarity with data integration tools such as SnapLogic.
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Experience with Incident, Problem, and Change Management.
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Strong organizational, communication, and stakeholder management skills.
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Customer-oriented approach and ability to work effectively within international teams.
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Excellent English, both written and spoken.
NICE TO HAVE Service Requirements
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Previous experience supporting systems in a regulated environment.
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Broader IT technical support experience covering hardware, software, networking, and databases.
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Experience coordinating system migrations, transitions, or decommissioning activities.
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Familiarity with multicultural and globally distributed organizations.
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Additional languages such as German, Japanese, Mandarin, or Spanish.
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ITIL certification beyond Fundamentals.
SCHEDULE :
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08h-17h from Monday to Friday (flexible)
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4 days by remote, 1 day office work (every thursday)
CONDITIONS :
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Salary package based on your profile.
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Ticket restaurant included in-office hours.
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Flexible compensation plan (free of income tax) where we provide you with medical insurance, public transport ticket and childcare check.
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Discounts in gym network.
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Training catalogue.
Our goal is that you are well in every way!