IT Support Specialist (Remote)

We are hiring for one of our clients, seeking an IT Support Specialist to provide remote technical assistance for end-users. The role involves troubleshooting hardware, software, and network issues to ensure seamless operations. Responsibilities include resolving tickets, maintaining IT infrastructure, and supporting remote workforce requirements.

Key Responsibilities:

• Troubleshoot and resolve hardware, software, and network issues for end-users via remote support.
• Assist with setting up, configuring, and maintaining laptops, desktops, and mobile devices.
• Respond to and prioritize service desk tickets in accordance with SLAs.
• Maintain accurate records of support activities and solutions in the ticketing system.
• Collaborate with cross-functional teams to address recurring technical issues.

Required Skills & Qualifications:

• Minimum 2 years of experience in IT support, help desk, or technical support roles.
• Proficiency in Windows and macOS operating systems and common productivity software.
• Experience with remote desktop tools such as TeamViewer, AnyDesk, or similar.
• Strong problem-solving skills with the ability to diagnose and resolve technical issues.
• Excellent communication skills to explain technical solutions to non-technical users.

More About the Opportunity:

This role offers a unique opportunity to work with a global leader in the Information Services industry, contributing to the reliability of mission-critical IT systems. The contract includes flexible hours and the ability to work from anywhere.

Equal Opportunity Employer:

We hire based on skills and expertise. All qualified candidates are welcome regardless of background, experience, or prior employment history. Applications are reviewed solely on demonstrated technical ability and qualifications.