Das ist der Job
Location: Lisbon, Portugal (remote within Portugal)
What We Offer
• Competitive salary package
• €7.63/day meal allowance
• Health insurance from Day 1
• Remote work based in Portugal
• Relocation support package
• Optional shared accommodation support for up to 12 months for international candidates (details discussed during interview process)
• Optional free Portuguese classes and other activities around Lisbon
Responsibilities
• Provide support to customers via phone, email, and chat
• Assist users with product-related questions and technical issues
• Deliver high-quality customer service with empathy and professionalism
• Troubleshoot problems and find effective solutions
• Maintain accurate records of customer interactions
Requirements
• Fluency in Italian and good English level
• Strong communication and problem-solving skills
• Customer-oriented mindset
• Tech-savvy and comfortable learning new systems
• Previous customer service experience is a plus
Schedule
• Monday to Saturday (rotational shifts) or Monday to Friday
• 08:00 – 19:00
• 2 days off per week (Sunday + 1 rotational day)
Schedules may vary depending on project available.
Darum lohnt es sich
We are currently hiring Italian-speaking Customer Support Advisors for a leading international technology company based in Lisbon, Portugal. This is a great opportunity for candidates currently living in Italy who are interested in relocating to Portugal while working remotely from within the country. Please upload CV in English*
