Mental Health Support Coordinator - Remote

About the Role

Our client is looking for a compassionate and skilled Mental Health Support Coordinator to join their fully remote Community & Social Care team, serving individuals in and around Nelspruit . This critical role involves providing virtual support, guidance, and resource connection for individuals experiencing mental health challenges. You will act as a vital link, helping clients navigate mental health services, access support networks, and develop coping strategies through tele-health platforms. This is an ideal opportunity for a dedicated professional passionate about mental wellness who thrives in a remote setting and is committed to enhancing access to care through innovative digital solutions.

Key Responsibilities

• Provide virtual emotional support and crisis intervention to clients via phone and video calls.
• Assist clients in understanding their mental health needs and available treatment options.
• Facilitate referrals to mental health professionals, therapists, and support groups.
• Help clients develop personalized mental wellness plans and coping mechanisms.
• Maintain confidential and accurate electronic records of client interactions and progress.
• Collaborate with a remote team of mental health professionals and social care providers.

Requirements

• Degree in Psychology, Social Work, Mental Health Counseling, or a related field.
• Proven experience (2+ years) in mental health support, counseling, or case management.
• Strong understanding of mental health conditions, treatment modalities, and support systems.
• Excellent virtual communication skills, including empathy, active listening, and clear articulation.
• Proficiency with virtual communication tools and electronic health record systems.
• Ability to work independently and manage a caseload effectively in a remote environment.

Benefits

• Competitive salary reflective of expertise and experience.
• Fully remote position offering significant flexibility and work-life balance.
• Opportunities for ongoing professional development and specialized training in mental health.
• Comprehensive health and wellness benefits.
• A supportive and collaborative remote team dedicated to mental health advocacy.