Das ist der Job
Role
DTO Bilingual Trainer – Fixed Ops at PBS Systems.
Darum lohnt es sich
Responsibilities Develop a thorough understanding of PBS software and related training processes Gain proficiency in data entry and other key operational tasks Independently manage and deliver all assigned training sessions within the primary silo Become an install resource without assistance Prioritize tasks independently and demonstrate accountability without requiring direction Ensure that assigned DTO Cornerstone tickets are handled in a timely manner Provide excellent customer service by effectively navigating and demonstrating the PBS DMS system, while maintaining positive, solutions‑focused relationships to meet or exceed customer needs Respond promptly to internal and external training requests Write up tickets that arise and elevate issues to the corresponding teams Stay up‑to‑date and understand process documentation as departmental processes evolve Share knowledge across silos and contribute Responsible for delivering expert training and supportive instruction in both English and French to new and existing customers on our Dealer Management Software.
Conducts virtual training sessions and provides on‑site instruction for new software installations. Remote position based in Montreal area; approximately 50% remote work and 50% travel across Canada and the USA (up to 2 weeks per month).
