Das ist der Job
About the Company
Kastle is building the AI operating system for consumer lending.
Darum lohnt es sich
Responsibilities Annotate and label data from mortgage-related conversations Give feedback on AI responses to make them more accurate and helpful Train the AI system to handle mortgage servicing phone calls better Test the AI for issues, including response quality, customer experience, explanation quality, and realism Work ~10 hours per week on flexible schedules Requirements 5+ years as a customer service agent for a mortgage servicing company Knowledge of the mortgage industry, including escrow, payment questions, loss mitigation calls, QRPC requirements, and servicing transfer questions Strong attention to detail and communication skills Reliable internet and computer for remote work Preferred Qualifications 3+ years as a Mortgage Customer Service Supervisor Familiarity with giving feedback to customer service agents Benefits Flexible part-time hours Opportunity to shape cutting-edge AI technology Work from home #J-18808-Ljbffr We partner with some of America’s largest mortgage lenders to transform their contact centers and compliance operations with AI voice agents.
