Darum lohnt es sich
Why Quince:
• Join a mission-driven team reshaping retail with a sustainable, accessible future.
• Work alongside talented colleagues, tackle meaningful challenges, and contribute to building a better way. • You're a hybrid of customer service specialist, product owner, and operations strategist.
• You handle omni-channel interactions including phone, SMS/chat, and email.
• You notice patterns, gather data, and think about why problems happen, not just fixing today's customer.
Qualifications:
• 3+ years of client-facing omni-channel customer experience (retail, e-commerce, SaaS, hospitality).
• Consistent top performer, curious, comfortable with ambiguity, and coachable.
• Understand luxury and quality, and can work independently yet collaboratively.
What Success Looks Like:
• High customer satisfaction, quick response times, rare mistakes, and high volume without cutting corners.
• Within 90 days, you've identified one systemic way to prevent customer problems.
• You own your category and drive improvements proactively.
Quince
Quince is a direct-to-consumer brand that makes high-quality essentials at low prices through a manufacturer-to-consumer model. It is a fast-growing startup with a culture built by builders, emphasizing speed, technology, and challenging conventional thinking.
