Title : Oracle Utilities Consultant
Type : Contract to Hire
Location : 100%Remote (Onshore to Canada)
Salary: INR : Open
Roles and Responsibilities:
Technical/AMS/Oracle Utilities Consultant
• Managing a support ticket system
• Providing support to the business users including incident and problem management.
• Evaluating, testing, and approving monthly patches and quarterly releases, and communicating changes to all impacted stakeholders.
• Maintaining and implementing configuration changes to Oracle CCS.
• Monitoring system alerts and integration performance.
• Maintaining and updating relevant system and training documentation and providing training to the business on changes.
• Maintaining Oracle and BI Publisher reporting, developing new reports, updating dashboard
• Supporting the workgroup with utility industry knowledge.
• Knowledge Transfer: develop and/or enhance instructions or job aids as needed and through job involvement.
• Assess and build and/or update ‘RUN’ processes as needed.
• Collaborate with other teams internally as needed to determine the resolution
• Contribute to customer knowledgebase
• Other duties as assigned and determined by the Product Support Manager/Lead
• Have experience in OIC (Oracle Integration Cloud)
• Have File Manage Transfer experience
Skills Requirements:
• Strong CC&
