Patient Administration Manager (Remote)

REQUIREMENTS, EXPERIENCE AND QUALIFICATIONS

• Relevant Diploma or Degree in Healthcare Management, Business Administration or a related field.
• Minimum 5 years’ relevant experience in private healthcare administration, revenue cycle, case management, credit control, or a related function.
• Minimum 2 years’ supervisory or management experience.
• Sound knowledge of private healthcare revenue-cycle processes, medical scheme and funder rules.
• Strong understanding of case management, credit control, age analysis and debtors month-end processes.
• Intermediate to advanced Microsoft Office skills, with strong Excel capability for analysis and reporting.
• Working knowledge of funder or industry portals will be advantageous.

KEY COMPETENCIES/ SKILLS

• Ethical judgment, integrity and confidentiality.
• Strong communication, reporting and stakeholder management skills.
• Analytical thinking and practical problem-solving ability.
• Leadership, accountability and the ability to coach and support teams.
• High attention to detail and a continuous improvement mindset. Ethical judgment, integrity and confidentiality.
• Strong communication, reporting and stakeholder management skills.
• Analytical thinking and practical problem-solving ability.
• Leadership, accountability and the ability to coach and support teams.

KEY RESPONSIBILITIES:

• Lead and support the Team Leaders responsible for Credit Control and Case Management.
• Monitor operational performance, departmental targets, escalations and key revenue-cycle risks.
• Oversee debtor performance, collections, age analysis and month-end debtors reporting.
• Ensure effective case management processes, including authorisations, funder compliance and accurate documentation.
• Conduct monthly tariff analysis, identify trends and support annual tariff implementation and negotiations.
• Prepare accurate reporting and insights to support strategic decision-making by the Head: Administration.
• Drive standardisation, governance, accountability and continuous improvement across areas of responsibility.