Das ist der Job
Be the warm, knowledgeable voice for patients from their first interaction with Montu UK.
Darum lohnt es sich
Handle around 450 calls per week, spending roughly five minutes per call. Combine efficiency, empathy, and expertise to ensure every patient feels supported. Key Responsibilities: Manage inbound and outbound calls to guide patients through their treatment journey. Book appointments, complete documentation, and resolve queries with empathy.
Update patient information accurately and comply with GDPR. Requirements: High-volume call centre experience with complex queries. Customer/patient-focused background demonstrating empathy and problem-solving.
Strong verbal and written communication and IT proficiency. 25 days holiday (rising to 27 after year one, 30 after three) plus bank holidays. Flexible shift pattern with work-from-home options. Pension matching up to 5%, private healthcare, cycle-to-work scheme.
Montu UK Montu UK is a leading digital health company specializing in cannabis-based medicines, dedicated to improving patient access to safe and effective treatments.
As a fast-growing organization, we offer a collaborative and supportive environment where talented people can develop their careers while contributing to meaningful change in healthcare. #J-18808-Ljbffr
