People Transformation Specialist (Fully Remote)

• Extend is revolutionizing the post-purchase experience for retailers.
• Our platform offers automated customer service, returns, and fulfillment.
• We work with over 1,000 leading merchant partners across industries.

About the Role:

• The People team partners closely with the business to enable everyone's best work.
• We're looking for a People Transformation Specialist to bring a builder's mindset and analytic rigor.
• This role is high-impact and hands-on, focusing on process redesign and AI adoption.

What You'll Be Doing:

• Leverage AI to optimize People processes by evaluating tools and redesigning workflows.
• Develop People insights by owning metrics, building dashboards, and conducting analyses.
• Contribute to the People team by jumping into a variety of projects as needed.

Extend

Extend provides merchants with AI-driven solutions to enhance customer satisfaction and drive revenue growth through automated customer service, returns, and fulfillment. The company works with over 1,000 merchant partners across industries and is backed by prominent technology investors, with a collaborative and supportive culture.