Das ist der Job
Lead end-to-end program management of key strategic initiatives across the CCO's Customer Excellence remit.
Darum lohnt es sich
Act as a trusted liaison between the Head of Transformation & Business Operations and CE team leads. Identify opportunities to streamline workflows, eliminate duplication, and improve cross-team coordination. Develop and maintain comprehensive initiative tracking frameworks, dashboards, and status reporting.
Proactively identify risks, dependencies, and blockers; escalate and resolve with appropriate urgency. Stakeholder Alignment & Engagement:
Build and maintain strong relationships with key stakeholders across CE, Sales, Product, Finance, and Operations.
Facilitate cross-functional alignment sessions, steering committee meetings, and executive briefings. Partner with the Sr. Director to define and maintain a prioritized CE initiative portfolio. Develop and apply prioritization frameworks that align with CCO strategic objectives and business impact.
Drive quarterly and annual planning cycles to ensure the portfolio remains aligned with evolving priorities. Operational Excellence & Process Improvement:
Establish and continuously improve PMO standards, tools, and processes across the CE organization.
Support the development of a performance-driven culture through clear OKRs, KPIs, and accountability structures.
