Das ist der Job
Responsibilities Lead services forecasting and capacity planning to align resource supply with customer demand.
Darum lohnt es sich
Data & Reporting Establish services pipeline visibility and backlog management, ensuring proactive planning and prioritization across teams. Drive resource utilization and margin optimization, identifying opportunities to improve efficiency and profitability.
Own professional services process design and optimization, including standardization and continuous improvement of delivery workflows. Develop and maintain services performance reporting, including dashboards and KPIs to support data-driven decision-making. Identify and mitigate revenue leakage risks across the services lifecycle.
Systems & Governance Own and optimize PS systems and tools (e.g., PSA, reporting platforms), ensuring data accuracy and usability. Establish operational governance rhythms (e.g., forecast reviews, utilization tracking, business reviews). Lead cross-functional alignment to close process gaps and drive durable solutions.
Change & Culture Drive change management and enablement for new processes, tools, and operational initiatives. Continuously improve customer and internal experience by reducing friction in services engagement and delivery. Champion transparency, curiosity, and respect as core va
