Remote Case Manager - Community Support

About the Role

Our client is seeking a dedicated and experienced Remote Case Manager to join their vital community support team, serving residents across Cape Town and beyond. This role is fully remote, allowing you to make a significant impact from the comfort of your home office. You will be responsible for assessing client needs, developing personalized care plans, and connecting individuals and families with essential community resources. This position requires excellent organizational skills, strong empathy, and the ability to navigate complex social service systems to ensure clients receive the support they need to thrive. You will be a key point of contact, providing guidance and advocacy for individuals facing various life challenges.

Key Responsibilities

• Conduct comprehensive needs assessments for clients via phone and video conferencing.
• Develop, implement, and monitor individualized service plans tailored to client goals and circumstances.
• Connect clients with appropriate community resources, including housing assistance, employment services, healthcare, and educational programs.
• Provide ongoing support, advocacy, and crisis intervention to clients as needed, ensuring their well-being and progress.
• Maintain accurate and detailed client records, case notes, and progress reports in the client management system.
• Collaborate with partner agencies and service providers to ensure seamless delivery of support services.

Requirements

• A Bachelor's degree in Social Work, Psychology, Sociology, or a related field.
• Proven experience (at least 2 years) in case management, social work, or community support.
• Strong understanding of social services, community resources, and client advocacy principles.
• Excellent organizational, time management, and virtual communication skills.
• Proficiency with remote work tools and case management software.
• Demonstrated ability to handle sensitive information with confidentiality and professionalism.

Benefits

• Competitive annual salary reflective of experience and dedication.
• Fully remote work arrangement, offering significant flexibility and autonomy.
• Comprehensive health benefits package including medical and dental coverage.
• Opportunities for ongoing professional development and training in remote service delivery.
• A supportive team environment focused on making a real difference in people's lives.