Remote Case Manager - Social Services Liaison

About the Role

Our client, a leading provider of comprehensive social support services, is seeking a highly organized and empathetic Remote Case Manager to join their virtual operations team. This role is central to connecting individuals and families in need with appropriate resources and ongoing support, entirely through digital and remote channels. The Case Manager will assess client needs, develop personalized service plans, coordinate with various service providers, and provide continuous support and follow-up to ensure positive outcomes. This is a fully remote position, requiring a strong capacity for independent work, excellent digital communication skills, and a deep commitment to social welfare. We are looking for a professional who can effectively manage client relationships and navigate complex service systems from a remote setting.

Key Responsibilities

• Conduct comprehensive remote needs assessments of clients facing social, economic, or health-related challenges.
• Develop individualized case plans in collaboration with clients, outlining goals, interventions, and timelines.
• Identify, connect, and coordinate services with a wide range of external agencies and providers (e.g., housing, employment, healthcare, mental health).
• Monitor client progress towards goals, providing ongoing support, encouragement, and problem-solving assistance via phone, video conferencing, and secure messaging.
• Advocate for clients to ensure they receive equitable access to services and support.
• Maintain accurate, detailed, and confidential client records within the organization's case management software.
• Respond to client inquiries and concerns in a timely and professional manner.
• Collaborate with internal team members, supervisors, and other professionals to ensure integrated client care.
• Stay abreast of community resources, eligibility criteria, and referral processes.
• Participate in virtual team meetings, case reviews, and continuous professional development sessions.

Requirements

• A Bachelor's degree in Social Work, Psychology, Sociology, or a related field.
• Minimum of 3-5 years of experience in case management, social work, or community support services.
• Proven ability to conduct effective needs assessments and develop comprehensive service plans.
• Strong understanding of various social service systems and resources.
• Exceptional communication, interpersonal, and active listening skills, with experience in virtual client engagement.
• Proficiency in using case management software, virtual meeting platforms (e.g., Zoom, Teams), and other digital collaboration tools.
• High level of organization, attention to detail, and ability to manage multiple cases simultaneously.
• Ability to work independently, manage time effectively, and maintain motivation in a remote setting.
• A reliable internet connection and a dedicated, secure home office environment are mandatory.
• A strong commitment to client advocacy and empowerment.

Benefits

This fully remote role offers significant flexibility and the convenience of working from home, eliminating commute times. Our client offers a competitive salary, commensurate with experience, and a comprehensive benefits package. You will have access to continuous training and professional development opportunities, particularly in the areas of digital case management and remote client support. Be part of an innovative organization that is redefining social service delivery through technology, making a significant impact on individuals' lives across the region. This role provides a rewarding career path for those passionate about making a difference from anywhere.