Darum lohnt es sich
Also, you will be a reference for the team deploying Five9 Contact center solutions (VCC, IVA, etc.)
Duties Act as a technical advisor with expert understanding of partnering CCaaS solutions Assist the business analyst in gathering business and technical requirements and maintain build books Implement, configure and test proposed solutions, which may include: Spin up CCaaS instances and configure SIP trunking and integrations Build Voice Bots, Chat Bots, Self-service IVRs and DTMF IVRs Perform system configurations, create users, skills, queues, inbound/outbound campaigns, etc.
Job Purpose
As a Five9 Contact Center Solutions Integrator at Inoria, a Calltower company, you will be bringing you vast experience in deploying the Five9 Contact Center platform and related integrations.
You will play a pivotal role in delivering CCaaS implementations, creative and practical solutions to business challenges and developing integrations to various contact center systems. You will be responsible for delivering quality and personalized customer-focused implementation services in a timely manner.
Build Omni-channel experiences Deploy AI driven tools such as real-time transcription, agent assist, speech and text analytics, predictive engagement, etc. Participate in AI application builds Maintain technical library with processes, scripts, common module descriptions or any o
