Remote Contact Centre Team Leader (Vulnerable Customers)

• Location: Greater London
• Country: GB
• Company: Premium Credit
• Closing Date: 2026-08-11
• Posted Date: 2026-09-10

Premium Credit is expanding its contact centre team and seeks a Team Leader with financial services experience to motivate and support 12-15 Customer Service Advisors. The role requires leadership, coaching and governance of vulnerable customers within a regulatory framework.

This is a hybrid position with remote work and occasional travel to Leatherhead or London offices. You will coach, develop and drive continuous improvement, collaborating with peers to deliver compliant, high-quality services.

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Premium Credit is expanding its contact centre team and seeks a Team Leader with financial services experience to motivate and support 12-15 Customer Service Advisors. The role requires leadership, coaching and governance of vulnerable customers within a regulatory framework.

This is a hybrid position with remote work and occasional travel to Leatherhead or London offices. You will coach, develop and drive continuous improvement, collaborating with peers to deliver compliant, high-quality