Das ist der Job
This is a remote position , and all necessary equipment will be provided.
Darum lohnt es sich
Become part of a dynamic, multicultural team supporting one of the world’s leading streaming platforms HBO Max.
Remote Customer Advisor for HBO Max (German Speaker) Turkey-based
Job Openings Remote Customer Advisor for HBO Max (German Speaker) Turkey-based
About the job Remote Customer Advisor for HBO Max (German Speaker) Turkey-based
About the Role
We are looking for German-speaking Customer Support Advisors to support users of HBO Max streaming platforms.
You will assist customers with technical issues, account and content inquiries, and subscription-related questions across multiple channels.
Project: HBO Max
Contract: Full-Time
Location: Remote (only residents in Turkey)
Languages Required: German C1, English B1
Shifts : Rotating shift schedule (5 days per week)
Summer Shifts 10:00‑19:00, 13:00‑22:00, 16:00‑01:00
Winter Shifts 11:00‑20:00, 14:00‑23:00, 17:00‑02:00
Responsibilities
• Provide customer support through phone, email, chat and social media
• Assist customers with technical issues, account and content inquiries
• Follow internal processes and escalate cases when needed
• Deliver service with empathy, accuracy, and professionalism
Your Profile
• Fluent in German (C1) and English (B1)
• Strong communication, problem-solving, and multitasking skills
• Turkish ID (must reside in Turkey)
What We Offer
• Online 10‑day onboarding training
• Quality Bonus: 10%
• Meal Allowance (Pluxee Card): 4,500 TL
Why Join Us?
Grow your customer experience career, work remotely from Turkey, and enjoy a collaborative environment where your German language skills truly stand out!
