Remote Family Communications & Campaigns Specialist

Das ist der Job

Why join Bright Steps Academy?

Darum lohnt es sich

We are looking for a Communications Specialist to join our Growth & Commercial team and play an important role in how we connect with prospective, current and future families.

You will work closely with Centre Managers, Enrolments Officers and the wider Growth & Commercial team to strengthen family engagement, support enrolment growth, improve retention and build strong community connections.

What you'll be responsible for • Develop and manage communication journeys for prospective, enrolled and existing families • Create engaging content across email, social media and digital channels • Develop campaigns that support centre growth, occupancy and family engagement • Manage automated communication and nurture journeys • Use Klaviyo, LineLeader and Owna to deliver timely and personalised family communications • Support centre events, community activities and local engagement initiatives • Promote centre achievements, stories and successes • Strengthen Bright Steps Academy's presence within local communities • Maintain a consistent Bright Steps tone of voice across all family touchpoints • Monitor campaign performance and identify opportunities for improvement • Work collaboratively with Centre Managers, Enrolments Officers and the Growth & Commercial team What we're looking for We are looking for a confident and creative communicator who understands how great communication can build relationships, increase engagement and contribute to growth.

Communications Specialist Bright Steps Academy | Central Coast NSW / Hybrid or Remote Full-time | Permanent Salary: $100,000 - $120,000 + superannuation Make an impact through communication, creativity and connection.

At Bright Steps Academy, we believe great early learning starts with strong relationships — with children, families, educators and the communities we are part of.

This is a hands-on opportunity for a communications professional who enjoys creating engaging content, building meaningful communication journeys and delivering campaigns that drive real results.

About the role Reporting to the General Manager, Marketing, Technology & Commercial, you will be responsible for planning, coordinating and delivering communications across the family lifecycle.

You will ideally have: • 3+ years' experience in communications, marketing, customer engagement or community engagement • Experience developing and managing customer communication programs and journeys • Strong written communication and content creation skills • Experience across email, social media and digital communication channels • Experience using CRM, marketing automation or customer communication platforms • Strong project management and organisational skills • Excellent stakeholder engagement and relationship-building skills • A proactive, hands-on approach with strong attention to detail Experience within childcare, education, health or community-based organisations will be highly regarded.

A qualification in Marketing, Communications, Public Relations, Business or a related field is desirable, however equivalent professional experience will also be considered. This is an opportunity to join a growing organisation where your work will directly influence how families experience our brand.

You'll have the opportunity to: • Make an impact - Shape how families experience Bright Steps Academy • Be creative - Lead engaging content, campaigns and communication journeys • Drive growth - Contribute directly to family engagement, enrolment and retention outcomes • Work with purpose - Help strengthen connections between our centres, families and local communities • Enjoy flexibility - Work in a hybrid or remote environment • Grow with us - Join a growing organisation with opportunities to make your mark Ready to make an impact?

If you're a communications professional who enjoys creating great content, building meaningful customer journeys and seeing your work translate into real-world results, we'd love to hear from you. Apply now to join Bright Steps Academy as our Communications Specialist.