Remote Field Service Technician

About the Role

Our client is seeking a proactive and technically skilled Field Service Technician to join their dynamic remote team. In this role, you will be instrumental in providing remote technical support and guidance for a variety of installation and maintenance tasks across South Africa. You will leverage advanced diagnostic tools and communication platforms to assist clients and on-site personnel, ensuring seamless operations and optimal performance of installed systems. This position offers the unique opportunity to work from anywhere, contributing directly to client satisfaction and operational efficiency within a supportive, technology-driven environment.

Key Responsibilities

• Provide remote troubleshooting and diagnostic support for equipment and system installations.
• Guide on-site personnel through complex maintenance procedures and repairs via remote communication channels.
• Document all support interactions, resolutions, and maintenance activities accurately in the CRM system.
• Identify recurring technical issues and propose solutions or escalated them to the engineering team for review.
• Stay updated on product changes, new installation techniques, and maintenance best practices through continuous learning and team collaboration.
• Ensure client satisfaction by delivering timely and effective remote technical assistance.

Requirements

• Proven experience as a Field Service Technician or in a similar technical support role.
• Strong understanding of mechanical, electrical, and electronic systems relevant to installations.
• Excellent remote communication skills, including phone, video conferencing, and chat platforms.
• Proficiency in using remote diagnostic tools and software.
• Ability to interpret technical manuals, schematics, and blueprints.
• A dedicated home office setup with reliable high-speed internet connectivity.

Benefits

• Competitive annual salary and performance bonuses.
• Comprehensive health insurance coverage.
• Generous remote work allowance for home office setup and expenses.
• Opportunities for professional development and advanced technical training.
• Flexible working hours, allowing for a good work-life balance.