Remote German speaking Customer Support with relocation to Greece

Das ist der Job

Do you enjoy helping people and fostering meaningful online interactions?

Darum lohnt es sich

Join a Team That Values Empathy, Excellence, and Innovation! Become part of our team as a Customer Service Representative and contribute to supporting a worldwide community of users.

What You will Do • Provide empathetic, accurate, and timely support to the users. • Stay informed about the products and community standards to offer effective solutions. • Investigate and resolve user issues, including account support requests and reports of abusive content. • Respond to inquiries with speed, quality, and empathy. • Use your market-specific knowledge to identify scalable improvements in user support. • Analyze data to enhance user experience and improve workflows. • Enforce Terms of Use by monitoring and addressing abuse reports. • Spot trends and escalate complex issues to the global team when necessary.

What We Offer Compensation & Benefits • Salary: 1300 EUR gross monthly x 14 per year • Performance bonus: up to 200 EUR per month • Work Schedule: Monday Sunday (8 hours per day, 5 days per week with rotative shifts). • Opportunity to work in an international and supportive environment in Athens. • Continuous training and career development opportunities. • Flexible working conditions and a vibrant workplace culture. • Relocation assistance for candidates outside of Greece. • Work remotely.

In this position, you will work in an engaging, fast-paced setting where your abilities in communication, empathy, and resolving issues will have a genuine impact.

What We are Looking For • Exceptional interpersonal skills with a strong ability to communicate empathetically and clearly in German (C1-C2) and English (B2). • A proactive attitude with a bias toward doing whats right for the community. • Attention to detail and a results-driven mindset. • Ability to analyze data and identify trends to enhance workflows. • Familiarity with products and community standards (training will be provided).