Remote Guest Relations Coordinator

About the Role

Our client, a boutique hotel chain focused on personalized guest experiences, is looking for a proactive and detail-oriented Remote Guest Relations Coordinator . This role involves managing guest communications before, during, and after their stay, ensuring all needs and requests are met with exceptional service. You will act as a digital ambassador, handling inquiries, coordinating special arrangements, and addressing feedback to maintain high guest satisfaction across the brand. This is a 100% remote position, ideal for someone who thrives in a virtual environment and is passionate about delivering outstanding hospitality from anywhere.

Key Responsibilities

• Manage pre-arrival communication with guests, confirming details and anticipating needs.
• Respond promptly to guest inquiries via email, phone, and messaging platforms during their stay.
• Coordinate special requests, such as room upgrades, amenities, and activity bookings.
• Proactively solicit and manage guest feedback, ensuring timely resolution of any issues.
• Maintain guest profiles and preferences in the CRM system for personalized service.
• Liaise effectively with on-site hotel staff to ensure seamless service delivery.

Requirements

• Previous experience in guest relations, customer service, or hospitality, preferably in a remote or digital capacity.
• Outstanding written and verbal communication skills in English.
• Exceptional organizational skills and the ability to manage multiple tasks simultaneously.
• Strong proficiency with digital communication tools and CRM systems.
• A proactive attitude and a passion for creating positive guest experiences.
• Must have a stable internet connection and a suitable home office setup.

Benefits

• Competitive annual salary and potential for bonuses based on guest satisfaction scores.
• Fully remote position with flexible working hours.
• Access to hotel discounts and exclusive travel offers.
• Opportunities for skill development and career progression in guest experience management.
• A dynamic and supportive virtual team culture.