Remote Installation Support Coordinator

About the Role

Our client is seeking a highly organized and technically savvy Remote Installation Support Coordinator to manage and facilitate equipment installations from a remote location. This position is crucial for ensuring seamless project execution by coordinating with field teams, customers, and internal stakeholders to troubleshoot issues and provide timely guidance. Operating fully remotely, you will be the central point of contact for installation projects, leveraging your communication and problem-solving skills to overcome logistical and technical hurdles. This is an excellent opportunity for an individual passionate about efficient project delivery and technical coordination within the Installation & Maintenance sector, who thrives in a virtual, collaborative environment.

Key Responsibilities

• Coordinate and schedule remote support activities for equipment installations across various client sites.
• Serve as the primary remote contact for field installation teams, providing technical assistance and guidance as needed.
• Troubleshoot and resolve installation-related issues via phone, email, and video conferencing.
• Maintain detailed project documentation, including installation progress, issues logs, and resolution tracking.
• Communicate effectively with clients and internal departments to ensure smooth project progression and client satisfaction.
• Proactively identify potential installation challenges and develop mitigation strategies.
• Collaborate with the technical support and engineering teams to elevate complex issues requiring specialized attention.

Requirements

• Proven experience in project coordination, technical support, or field service operations, with a focus on remote assistance in the Installation & Maintenance field.
• Strong understanding of installation processes and common technical challenges.
• Excellent organizational, communication, and interpersonal skills.
• Ability to multitask and manage competing priorities in a fast-paced remote setting.
• Proficiency with project management software, ticketing systems, and remote collaboration tools.
• Self-motivated, proactive, and able to work independently with minimal supervision.

Benefits

• Competitive salary and remote work incentives.
• Fully remote work position offering significant flexibility.
• Opportunity to manage high-impact installation projects.
• Continuous professional development in project coordination and remote support.
• A collaborative and supportive virtual team culture.