Remote Insurance Customer Service Representative

About the Role

Our client is seeking a dedicated and empathetic Remote Insurance Customer Service Representative to join their growing virtual team, serving clients in and around Benoni . In this essential role, you will be the primary point of contact for policyholders, providing support, answering inquiries, and resolving issues related to their insurance policies. You will handle calls, emails, and chat inquiries with professionalism and efficiency, ensuring a positive customer experience. This is an excellent opportunity for individuals who excel in customer service and thrive in a fully remote work environment, contributing to the satisfaction of clients across Gauteng .

Key Responsibilities

• Respond promptly and professionally to customer inquiries via phone, email, and chat regarding insurance policies.
• Assist policyholders with policy changes, billing inquiries, and general information requests.
• Guide customers through the claims process, providing clear instructions and support.
• Document all customer interactions and resolutions accurately in the CRM system.
• Identify customer needs and proactively offer solutions or likely issues as necessary.
• Maintain a high level of product knowledge to effectively assist customers.

Requirements

• Proven experience in customer service , preferably within the insurance or financial services industry.
• Excellent communication, active listening, and problem-solving skills.
• Ability to remain calm and professional in high-pressure situations.
• Proficiency in using computer systems, CRM software, and standard office applications.
• Must have a reliable internet connection and a dedicated, quiet workspace for remote work.
• High school diploma or equivalent required; some college or industry certifications are a plus.

Benefits

• Competitive annual salary and performance incentives.
• Fully remote position offering significant work-life balance and flexibility.
• Comprehensive training program to ensure success in the role.
• Opportunities for career advancement within the customer service department.
• A supportive and engaging virtual team culture.