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Benefits
• Attractive salary with performance-based bonuses.
• Fully remote position with flexible working hours.
• Comprehensive medical, dental, and vision insurance plans.
• Generous paid time off and sick leave policy.
• Opportunities for professional development and IT training.
About the Role
Our client is seeking an experienced and detail-oriented Remote IT Helpdesk Analyst to join their growing IT department. This position is fully remote, offering a significant level of flexibility for candidates based in or around Nelspruit .
You will be the frontline of technical support, assisting employees with a wide range of IT issues to ensure seamless operations and productivity. This role requires a proactive approach to problem-solving and a commitment to providing exceptional user support in a virtual environment.
Key Responsibilities
• Provide prompt and effective remote IT support to employees across various departments.
• Troubleshoot and resolve issues related to hardware, software, operating systems, and network connectivity.
• Manage user accounts, permissions, and access to IT resources.
• Install, configure, and maintain computer systems, peripherals, and applications.
• Document all support requests, actions taken, and resolutions in the IT service management system.
• Escalate complex issues to senior IT staff or external vendors as needed.
Requirements
• Minimum of 3 years of experience in an IT helpdesk or technical support role.
• Proficiency with Windows and macOS operating systems , Microsoft Office Suite, and common business applications.
• Familiarity with network concepts, Active Directory, and VPN technologies.
• Excellent communication and interpersonal skills, with the ability to explain technical issues clearly.
• Ability to work independently, manage time effectively, and prioritize tasks in a remote setting.
• Relevant IT certifications such as CompTIA A+, Network+, or ITIL Foundation are highly valued.
