Remote IT Installation Coordinator

About the Role

Our client requires a proactive and organized Remote IT Installation Coordinator to manage and facilitate IT installations for clients, operating from Polokwane . This role is crucial for ensuring smooth, efficient, and timely IT setups, primarily through remote coordination and support. You will act as a key liaison between clients and the technical teams, ensuring all necessary preparations are made and that installation processes run without a hitch. This position is ideal for an individual who excels at project coordination, possesses strong communication skills, and thrives in a fully remote work environment.

Key Responsibilities

• Coordinate and schedule IT installations for clients using remote communication channels.
• Provide clients with clear pre-installation instructions and technical requirements.
• Monitor the progress of remote installations, addressing any potential roadblocks proactively.
• Liaise with technical support teams to ensure seamless resolution of client issues during setup.
• Maintain accurate records of installation schedules, client communications, and project statuses.
• Gather client feedback post-installation to identify areas for service improvement.

Requirements

• Experience in IT support, project coordination, or a similar administrative role.
• Familiarity with IT hardware, software, and common installation procedures.
• Exceptional organizational and time-management skills.
• Strong written and verbal communication abilities for effective remote client interaction.
• Proficiency in using scheduling software and collaboration tools.
• Ability to work independently and manage tasks efficiently in a remote setting .

Benefits

• Competitive compensation based on experience and qualifications.
• Enjoy the full flexibility of a remote role.
• Opportunities for career advancement within the IT sector.
• Comprehensive benefits package including medical and retirement contributions.
• A dynamic and supportive team environment.