Remote IT Support Specialist

About the Role

Our client is seeking a proactive and technically adept Remote IT Support Specialist to provide essential technical assistance to their distributed workforce, based remotely with primary operations supporting users in Mossel Bay and surrounding areas. You will be the first line of support for hardware, software, and network issues, ensuring seamless productivity for all employees. This role requires excellent problem‑solving skills, strong communication abilities, and the capacity to work autonomously in a virtual environment. You will play a key role in maintaining our IT infrastructure and ensuring a positive user experience for all team members, contributing to the overall efficiency of the company.

Key Responsibilities

• Provide remote technical support to end-users via phone, email, and chat, addressing hardware, software, and network‑related issues.
• Install, configure, and troubleshoot operating systems, applications, and peripheral devices for remote users.
• Manage user accounts, permissions, and access to company systems and resources.
• Diagnose and resolve network connectivity issues for remote employees.
• Document all support requests, troubleshooting steps, and resolutions in the IT ticketing system.
• Assist in the maintenance and upgrade of IT hardware and software assets.

Requirements

• Proven experience in an IT Support role, with a strong track record of resolving technical issues remotely.
• Proficiency with Windows and macOS operating systems, common office productivity suites, and remote support tools.
• Solid understanding of networking concepts, including TCP/IP, DNS, and VPN.
• Excellent communication and interpersonal skills, with the ability to explain technical information clearly to non‑technical users.
• Ability to work independently, manage time effectively, and prioritize tasks in a remote‑first setting.

Benefits

• Competitive annual salary and performance‑based bonuses.
• Full remote work arrangement, offering flexibility and work‑life balance.
• Comprehensive health, dental, and vision insurance plans.
• Opportunities for professional development and certifications in IT.
• A collaborative virtual team environment that supports professional growth.