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Sandvik Mining | Location: Milton, Brisbane (Hybrid), however open to other locations across Australia for suitable candidatesJob Type: Full-time, PermanentAbout the OpportunityDue to internal movement, we are seeking a proactive and technically skilled Remote Monitoring Technician to join our Parts & Service team.
Working closely with customers and internal stakeholders, you'll help deliver exceptional service and support across a fleet of advanced mining equipmentResponsibilities include but not limited toProactively monitor mining equipment data to identify anomalies, alarms, and performance trendsAnalyse telemetry and diagnostic information to detect early signs of component wear, failures, and inefficiencies.Prioritise and escalate critical equipment alerts to customers and internal stakeholders.Assist in developing troubleshooting documentation and root cause analysis tools.Provide professional and timely updates to customers regarding equipment health and recommended actions.Present customer-focused information on Remote Monitoring Centre functions and software capabilities.Collaborate closely with customers and internal teams to support maintenance strategies and fleet performanc In this role, you will play a critical part in maximising customer equipment reliability and performance by remotely monitoring machine health data, identifying potential issues before they become failures, and providing actionable recommendations to improve uptime and operational efficiency.
