Remote Operations & Sanitation Coordinator

About the Role

Our client, a fast-growing national cleaning and facilities management provider, is seeking a highly organized and proactive Remote Operations & Sanitation Coordinator to manage and support cleaning operations across various client sites from a remote setting. This role is crucial for ensuring consistent service delivery, quality control, and adherence to sanitation best practices nationwide, with a focus on supporting our operations within the Free State and beyond. You will be responsible for coordinating with on-site teams, troubleshooting operational challenges, monitoring performance metrics, and ensuring compliance with health and safety standards, all through digital communication channels. The ideal candidate will possess excellent communication skills, a strong understanding of cleaning operations and sanitation protocols, and the ability to thrive in a remote work environment.

We are looking for an individual who is meticulous, tech-savvy, and dedicated to maintaining high standards of operational excellence and client satisfaction. This is a fully remote position, offering flexibility and the opportunity to impact operations across diverse locations.

Key Responsibilities

• Coordinate with on-site cleaning teams and supervisors to ensure efficient service delivery and adherence to schedules.
• Monitor operational performance through digital platforms, analyzing data to identify areas for improvement.
• Provide remote support and guidance to site teams on cleaning protocols, sanitation standards, and operational best practices.
• Troubleshoot and resolve operational issues reported by field teams or clients.
• Ensure compliance with health, safety, and sanitation regulations across all managed sites.
• Assist in the development and implementation of cleaning procedures and training materials.
• Maintain accurate records of operational activities, performance metrics, and client feedback.
• Communicate effectively with clients regarding service status, issues, and resolutions.
• Utilize technology and digital tools to manage tasks, communicate with teams, and track progress.

Requirements

• Proven experience in operations management, cleaning services, or facilities management, preferably with a focus on coordination or supervision.
• Strong understanding of cleaning techniques, sanitation protocols, and health & safety standards.
• Exceptional communication, organizational, and problem-solving skills.
• Proficiency in using digital communication tools, project management software, and Microsoft Office Suite.
• Ability to work independently and manage multiple priorities in a remote setting.
• Self-motivated with a strong work ethic and attention to detail.
• Experience in the Free State or other regions is an advantage but not required, as the role is remote.
• Access to a reliable internet connection and a dedicated workspace.
• Flexibility to adapt to varying operational needs.

Benefits

• Competitive salary and benefits package, including medical aid and retirement fund options.
• Fully remote position, offering significant flexibility and the convenience of working from home, with the opportunity to impact operations across South Africa.
• You will be part of a growing company that values innovation and efficiency in service delivery.
• Professional growth and development within a forward-thinking organization are emphasized.