Remote Senior Case Manager

About the Role

Our client is looking for a seasoned and highly organized Remote Senior Case Manager to lead support efforts for individuals in the Richards Bay region. This critical, fully remote role involves overseeing complex cases, providing expert guidance to clients and junior staff, and ensuring the effective delivery of social services. You will leverage your extensive experience to develop robust case management strategies, advocate for client needs, and foster collaboration among various support networks. This position offers the flexibility of remote work while demanding a high level of responsibility and commitment to client outcomes. You will be a vital part of a forward-thinking organization dedicated to enhancing community well-being through accessible and professional support.

Key Responsibilities

• Manage a caseload of complex client cases, providing comprehensive support and intervention strategies.
• Develop, implement, and monitor individualized care and support plans.
• Provide mentorship and guidance to junior case managers and support staff.
• Liaise effectively with government agencies, NGOs, and healthcare providers to coordinate services.
• Conduct virtual client assessments, home visits (if required and feasible within remote framework), and progress evaluations.
• Ensure accurate and timely documentation of all case activities and client progress in the electronic system.

Requirements

• Master's degree in Social Work, Counseling, or a related field.
• Minimum of 5 years of experience in case management, with at least 2 years in a senior or supervisory capacity.
• Demonstrated expertise in handling complex client situations and crisis intervention.
• Proven ability to work independently and manage multiple priorities in a remote work environment .
• Excellent communication, negotiation, and report-writing skills.
• Proficiency with case management software and virtual collaboration tools .

Benefits

• Highly competitive salary reflecting senior responsibilities.
• Comprehensive benefits package including medical, retirement, and life insurance.
• Significant opportunities for professional development and leadership training.
• A flexible and modern remote work setup.
• The chance to shape and improve community support services.