Remote Senior Product Manager

As a Remote Senior Product Manager, you will support MSP partners in delivering effective training and onboarding.

Partner with the Product and Customer Success teams to ensure end-user training content remains current and aligned with platform updates and new feature releases.

What you'll work on

• Provide partners with end-user-facing guidance materials, FAQs, and best-practice documentation they can adapt and deliver to their customers
• Track partner enablement progress and readiness across your regional MSP portfolio, flagging partners who need additional support and identifying those ready to scale
• Research shows that candidates sometimes hesitate to apply if they don't check every box in a job description
• Operate as a structured, consistent feedback channel between the field and the Sophos Product team, this is a core accountability of the role, not a secondary activity
• Serve as the primary field resource for CISO Advantage MSP partners within your region, the person partners contact when they need product knowledge, positioning support, or help with a customer situation

What you'll bring

• with the ability to operate effectively across technical, commercial, and customer-facing contexts, while Employee-led diversity and inclusion networks that build community and provide education and advocacy
• 5–8 years of experience in a cybersecurity-related role, this could include technical pre-sales, partner success, channel enablement, security consulting, or a vendor-side field role
• You’ll need experience in a product feedback, customer success, or voice-of-customer role within a B2B SaaS or security vendor environment
• Sophos operates a remote-first working model, making remote work the primary option for most employees
• However, some roles may necessitate a hybrid approach
• S to the end-user organizations they serve, ensuring customers can navigate and use the platform confidently from day one
• While we are a remote first organization, applicants must have legal authorization to work in the jurisdiction where the position is posted, without requiring employer sponsorship
• You’ll need experience working with or within an MSP, channel partner, or VAR environment, understanding how managed service businesses operate and how they engage their customers

Role details

• Work model: Hybrid