Darum lohnt es sich
Qualifications
• Customer orientation, stress‑resistance, great communication, and team‑working skills.
• Technical education at the university level or equivalent (bachelor’s degree).
• At least 3‑5 years’ experience as a Field Service Engineer or similar for MRI modality.
• Previous experience or knowledge of remote technical support is a nice to have.
• Continuous improvement and Lean methodology mindset.
• Proficiency in English (essential) with Spanish as the main local language.
Remote Support Engineer (MR), Remote – Spain
As a Remote Support Engineer, you will provide remote technical support for MRI systems, ensuring a best-in-class customer experience within Philips regulatory guidelines.
Responsibilities
• Provide remote technical support for MRI systems.
• Be the ambassador of Philips HealthTech, ensuring customer satisfaction and business targets are met or exceeded.
• Receive, register, and provide technical service for requests from all media channels, communicating solutions or actions in compliance with regulatory guidelines.
• Use remote diagnostics, troubleshooting techniques, and service technical information to create service work orders and keep customers informed of service status.
• Focus on Remote Resolution; if not possible, provide a clear action plan, including parts and diagnosis before dispatch.
• Handle complaints (safety & non‑safety related) and escalations to ensure accurate and timely analysis, registration, and action.
Equal Employment Opportunity
It is the policy of Philips to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, color, citizenship, disability or perceived disability, ethnicity, gender, gender identity or expression, genetic information, marital or domestic partner status, military or veteran status, national origin, pregnancy/childbirth, race, religion, sexual orientation, or any other category protected by federal, state and/or local laws.
