Remote Systems Engineer - 3rd Line

Darum lohnt es sich

3rd Line Systems Engineer The 3rd Line Systems Engineer will form part of a dynamic team of 1st, 2nd, and 3rd line engineers based in Cape Town, delivering SLA-backed services remotely as part of our technical support offering.

Reporting to the Service Desk Manager, this role requires a proactive, collaborative team member who is very strong technically and able to work European standard office hours, as per customer requirements.

Duties & Responsibilities Key Accountabilities • Logging and progressing support tickets (incidents & changes) through our MSP systems. • Provide remote 3rd line technical IT support for tickets escalated. • Troubleshoot and resolve hardware and software related incidents based on Microsoft systems. • Resolve incidents within agreed first-time-fix parameters and escalate within the team where required, complying with contracted SLAs. • Take ownership of incidents and manage through to resolution where possible. • Attend to proactive and reactive monitoring alerts in order to ensure minimum disruption to customers. • Meet client expectations in terms of quality of work and delivery to deadlines. • Action customer enquiries effectively in a timely fashion as per prescribed SLA. • Produce information reports upon request. • Build and maintain Viadex reputation & customer relationships.

Desired Experience & Qualification Required Skills & Experience • Matric or equivalent secondary education • VMware VCP • MCSE/MCITP or multiple MCP certifications • 5+ years’ experience in an IT Service Desk support environment (3rd line support) • 5+ years’ experience supporting VMware hypervisor (1+ year exposure to VMware NSX and vSAN) • 5+ years’ experience supporting Cisco/HPE networking environments • 3+ years’ experience supporting firewalls (FortiGate, WatchGuard, Cisco) • 3+ years' experience supporting SAN storage • 5+ years’ experience supporting Microsoft Systems; Servers, Exchange/365, Active Directory, DNS, DHCP, etc. • Exposure to HP, Dell & Cisco datacentre hardware, software, and storage technologies. • Exposure to modern Backup & Disaster Recovery technologies (Veeam, Zerto) • Exposure to Public Cloud (Azure, AWS) and/or VMware-based Private Cloud (IaaS, DRaaS, BaaS) Package & Remuneration Market related Interested?

What WE will provide YOU • Global and national travel opportunities • Free parking • Life Assurance • Funding for accreditations and educational assistance for courses relevant to your role. • Reward and recognition schemes • Strong global management and team support and collaboration • Opportunities to achieve personal and work goals • The opportunity to work with a diverse network of team members and clients • Exposure to skill development on a global level The candidate will be required to form part of a 24x7x365 on-call rota after successful completion of probation and training.