Remote Technical Coordinator

About the Role

Our client is seeking a proactive and organized Remote Technical Coordinator to manage and facilitate technical support operations from Mahikeng, North West . This fully remote role is critical for ensuring that our technical support resources are effectively deployed and that client issues are addressed in a timely and efficient manner. You will act as a central point of contact, coordinating between clients, field technicians, and internal support teams to resolve technical challenges. This position is ideal for an individual with strong organizational skills and a good understanding of technical service processes.

Key Responsibilities

• Coordinate and schedule field technician assignments for installations, maintenance, and repairs.
• Serve as the primary point of contact for clients regarding service requests and updates.
• Monitor the progress of technical tasks and ensure timely completion according to service agreements.
• Maintain accurate records of service requests, technician activities, and resolution status in the CRM system.
• Communicate effectively with clients and internal teams to provide status updates and resolve issues.
• Identify trends in technical issues and escalatest recurring problems to management for review.

Requirements

• Proven experience in a technical coordination , dispatch, or support role.
• Familiarity with technical support processes and equipment installation/maintenance workflows.
• Excellent organizational and time management skills.
• Strong communication and interpersonal abilities for effective coordination.
• Proficiency in using CRM software and other relevant scheduling and communication tools.
• Ability to work independently and manage tasks effectively in a remote environment.

Benefits

• Competitive monthly salary and potential for performance-based recognition.
• Fully remote position offering unparalleled flexibility and work-life balance.
• Company-provided software and communication tools.
• Opportunities for professional development in service management and coordination.
• A supportive virtual team environment focused on collaboration and efficiency.