Remote Telecoms Operations Specialist

Our client is seeking a proactive and detail-oriented Telecoms Operations Specialist to join their fully remote team. This role is integral to ensuring the smooth day-to-day operation of their telecommunications services, providing remote support and management of network infrastructure. You will be responsible for monitoring system performance, responding to incidents, and implementing proactive measures to maintain service continuity. This is an excellent opportunity for a skilled professional looking to leverage their expertise in a flexible, remote-first environment, contributing to a company committed to delivering reliable connectivity solutions.

Key Responsibilities

• Monitor the performance of the telecom network infrastructure, identifying and escalating potential issues.
• Respond to network alerts and incidents, performing initial troubleshooting and resolution.
• Manage and maintain network devices and systems remotely, ensuring optimal configuration and uptime.
• Generate regular reports on network performance, incident trends, and operational metrics.
• Collaborate with field technicians and other engineering teams to resolve complex operational problems.
• Assist in the planning and implementation of network upgrades and maintenance activities.

Requirements

• Proven experience in telecom operations or a similar network support role.
• Strong understanding of telecommunications network concepts, protocols, and technologies.
• Proficiency in using network monitoring and management tools.
• Excellent problem-solving and analytical skills, with the ability to work independently.
• Strong communication skills, essential for remote collaboration and reporting.
• Familiarity with ticketing systems and ITIL best practices is a plus.

Benefits

• Competitive salary commensurate with experience.
• Fully remote work arrangement, offering maximum flexibility.
• Comprehensive health, dental, and vision insurance coverage.
• Professional development opportunities and access to online training resources.
• A collaborative and supportive virtual team environment.